This Privacy Policy based on the General Data Protection Regulation (GDPR) explains what personal data is collected through this website and in connection with the provision of our services, how we process, use and protect this data, for what purposes we use it, as well as your related rights with your data.

Privacy of individuals and protection of personal data are fundamental human rights.

Our duty (livprom.com) is to take care of the privacy of the persons whose personal data we process and store. Privacy data is a responsibility, and must be collected and processed only when absolutely necessary.

Livprom.com strives to achieve the following items in order to protect the privacy of its customers:

• We do not collect more information than necessary
• We do not use personal data for purposes other than those specified
• We do not store personal data if it is no longer necessary
• We never sell, lend, distribute or publicly release personal information
• Osobne podatke ne šaljemo trećim stranama bez vašeg znanja
• We do not use any automated processing and decision-making or profiling
• We do not transfer personal data outside the EU/EEA
• We continuously ensure that personal data is stored securely.

It is important to read this Privacy Policy and we hope you will take the time and pay attention to it. We tried to make it as clear as possible and understandable to everyone, with the desire to maintain your full confidence in the way we handle your personal data.

Ako ćete, nakon što ih pročitate, imati daljnja pitanja o zaštiti osobnih podataka u Livprom ili nam želite prenijeti svoje ideje i preporuke, molimo obratite se  putem e-mail adrese: info@livprom.com

We regularly improve our Privacy Policy in order to improve the protection of your data.

This Privacy Policy was last updated: 02/22/2023.

HOW AND WHICH DATA DO WE COLLECT?

We collect your data that you make available to us when you intend to enter into business cooperation or use our services, which are necessary for the execution of the contract, such as name and surname, address, contact information (e-mail address, phone number), and we process them during the duration of our contractual relationship. This includes data necessary for the delivery of contracted services, as well as issuing invoices, data proving the authority to enter into a contract, and data collected during communication with us (e.g. contact data).

Although you can use our website without providing any personal information, once you contact us via our contact form or directly via our e-mail address, Livprom collects information about you. The information you fill in (personal information such as your name, email address, organization) or send by direct email message will be processed and stored so that we can contact you and respond to your request. Livprom will not share your personal information with or allow access to any third party. The data will be used exclusively for business contact, with the aim of improving the content of the website and anonymously for the purpose of collecting statistical data.

Our websites contain links to other websites and social networks and are not covered by this Privacy Policy. We recommend that you read the privacy policy of each website you visit, especially where you leave your information.

WHAT IS THE PURPOSE AND LEGAL BASIS FOR DATA COLLECTION?

As long as we have open communication in the sense of establishing business cooperation, we will continue to collect and use your personal data necessary for the establishment of our business relationship as well as during our business cooperation, and we delete it upon the termination of the contractual relationship and upon the expiration of all legal obligations or the cessation of the existence of legal on the basis of the General Data Protection Regulation, related to the processing of your personal data. We retain part of the data even after the termination of business cooperation based on our legitimate interests for the purposes of proving the fulfillment of contractual obligations and ensuring and improving the quality of services.

We will respond to your initial inquiry via our contact form on the website or directly to our e-mail address. If there is no further communication between you and Livprom, after 6 months we will delete all your personal data.

INFORMATION SECURITY

When Livprom collects information about you, we ensure that your personal information is protected from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access to personal information that is transmitted, stored or otherwise processed. This is carried out through appropriate professional technical measures.

Livprom has implemented security measures to protect the personal information you share with us, including physical, electronic and procedural measures..

All traffic (file transfer) between this website and your internet browser is encrypted and delivered via HTTPS level, ensuring the highest level of data security.

YOUR RIGHTS

You are free to contact us at any time to exercise your rights under the General Data Protection Regulation. Your rights are as follows:

Right of access

You have the right to access your personal data and to be informed about which data and how we process it, for what purpose and for what period. We provide you with the ability to view your personal information or to request a copy of your personal information.

Right to withdraw consent

You have the right at any time and free of charge to withdraw your consent to the processing of personal data, on the basis of which Livprom will delete your data from its systems and stop using them for the purposes for which you have given your consent. The use of personal data before the withdrawal of consent is legal until the moment of its withdrawal.

The right to correct personal data

You have the right to correct or supplement inaccurate or incomplete personal data that you have provided to us and that we have collected.

Right to data erasure

You have the right to ask us to delete your personal data, when the data is no longer necessary to achieve the purpose for which it was collected, when you have withdrawn your consent to the processing of personal data, when you submit a justified objection or your personal data is processed illegally.

Pravo prigovora

Imate pravo prigovora na određeno postupanje s vašim osobnim podacima. Primjerice, možete uputiti zahtjev da prestanemo obrađivati vaše osobne podatke za svrhe izravnog marketinga.

The right to restriction of processing

You can ask us to restrict data processing, for example, when deletion, correction or objection regarding your personal data is pending and/or when we do not have a valid basis for processing your data and you want us to keep it. When processing is restricted, your data will be stored and will not be processed further. For example, if you dispute the accuracy of your data, the processing of such data will be restricted until it is ensured that the data is correct.

Right to data transfer

When the processing is carried out by automatic methods of processing based on a contract or consent, you have the right to receive the personal data that you have provided to us in a structured and commonly used form and to transmit such data to third parties at your discretion.

How to submit a request?

If you want to use any of the aforementioned rights, feel free to:

• send a request to the email address info@livprom.com

We will respond to your request as soon as possible, and no later than one month after receiving your request. In the event that it is impossible to securely confirm your identity, we will be free to request an additional verification of your identity.

The right to submit a complaint to the supervisory authority

At any time, you can file a complaint directly with the competent supervisory authority, the place of work or the place of the alleged violation, if you believe that our processing of your personal data is not lawful.

Direct contacts of the competent supervisory body in BIH:

• AGENCY FOR THE PROTECTION OF PERSONAL DATA IN BOSNIA AND HERZEGOVINA (AZLP.BA)
• Dubrovačka br. 6
• BA – 71000 SARAJEVO
• Phone: +387 33 726 250
• e-mail: azlpinfo@azlp.ba
• Web: https://azop.hr/

IMPROVING THIS PRIVACY POLICY

We reserve the right to adjust and improve the text of this Privacy Policy from time to time, primarily in order to comply with legal changes, that is, changes in the purposes and methods of processing. However, we will not limit your rights arising from this Privacy Policy or from the relevant legal regulations. In the event that there are changes that may affect your rights, we will notify you in a timely and direct manner in an appropriate manner.